Deliveries
| Option | Timescale | Price |
| UK Standard 2nd Class | 2-5 working days* | £5 |
| Special Delivery | Next working day** | £10 |
| Europe Standard | 3-5 working days*** | £14.00 |
| USA & Rest of World Standard | 5-10 working days*** | £20.00 |
* FREE DELIVERY on all orders over £130
** This is on orders placed Monday –Thursdays (before 3pm) and will be delivered before 1pm the next working day. Orders placed on Friday- Sunday will not be guaranteed next day delivery.
*** There may be duty/import charges which you will be responsible for. Unfortunately we cannot pay these charges nor advise you on their cost.
All orders will be sent out via Royal Mail and UPS will require a signature upon delivery. If we receive your order before 3pm, Monday to Friday we will dispatch it the same day. If we receive your order after 3pm, we will try our very best to dispatch it that day, but during busy periods this may not be possible so orders will be dispatched the next day. At present we have paused our shipping service to Europe due to the impact of customs and duty charges.
If you order after 3pm on a Friday, your goods will be dispatched the following Monday (excluding Bank Holidays). Next day delivery orders placed on a Friday before 3pm will arrive on or before the following Monday. Saturday delivery is not guaranteed. Any orders placed on a Bank Holiday will be delivered 2 working days later.
Order tracking is not available for Royal Mail deliveries, so please wait the full 5 working days for your delivery to arrive. Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt. We are unable to re-direct orders once they have been placed with us.
Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e. postal strike, extreme weather conditions). We are happy to deliver to a work or other chosen address given when placing order.
Please note that during Royal Mail Strike periods we will use an alternative courier provider to ensure your order isn’t delayed where possible.
European Shipping
Customers outside the UK will be required to pay their own local Taxes and Duties when your shipment arrives with you. We recommend that you contact your local import office to gain deatils of these charges.
Please note you will have to agree at the checkout to pay any duties and or taxes, if you do not tick the box to agree to this we will be unable to proceed with your order. Please note if any parcels are refused at customs, the customer is liable to any further costs for the return of this order which will be deducted from your refund amount.
International Shipping
Customers outside the UK may be required to pay their own local Taxes and Duties in order to receive your shipment. Please be aware that these charges can either be invoiced by us before dispatch or billed directly by the courier when your parcel arrives in your country.
Once your order is received, we will check if any customs or duties are due. If so, we will send you an invoice for these charges. If you are happy to proceed, you must pay this invoice before we can ship your items. If you would prefer not to continue, you can cancel your order at this stage.
Please note: once an order has been completed and shipped, we are unable to cancel it. We will always contact you in advance to advise you on shipping options and any charges where possible.
In some cases, couriers require you to pay any customs, duties, or handling fees directly on delivery or collection. If this applies, you will be contacted by the courier and required to pay before receiving your parcel.
It is your responsibility to check if receiving goods from the UK will incur charges in your country, and to pay these if applicable. This also applies to any returns, you may be liable for duties again when returning items, which could exceed the cost of the item purchased. Please consider this carefully before ordering, as these charges are unfortunately outside of our control.
Click & Collect
We’re excited to now offer a Click & Collect service for our customers at The Womens Society Boutique.
Please note: This service is only available within the CM17 postcode area, so please ensure you are local to this area or able to collect from here.
Once your order is confirmed, you will receive the collection address and a collection time will be arranged with you directly.
All Click & Collect orders must be collected within 10 days of confirmation. Orders not collected within this timeframe will be refunded.
Collection times (by pre-agreed one-hour slot):
- Monday: 12:00 – 2:00 pm
- Tuesday: 9:30 – 12:00 pm
- Thursday: 12:00 – 4:00 pm
- Friday: 9:30 – 12:00 pm
- Saturday: 9:00 – 11:00 am
- Evenings: 5:00 – 9:00 pm
Please note: All collection times must be booked in advance and are subject to change, but we will always do our best to ensure your parcel is ready for you as quickly and smoothly as possible.
If you are unsure whether you can collect, please choose the shipped delivery option at checkout instead.
Returns Policy
Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.
If you are returning an item please email us at [email protected] prior to returning an item. A returns address will be issued to you along with a return code. You will be responsible for the cost of returning the good to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that you send goods signed for and a proof of postage certificate is obtained when returning any part of your order.
If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty or does not match your order.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services department. Please not that exchanges may take up to 5 working days to dispatch upon receipt and refunds may take up to 14 days once approved.
Please be aware that the value of the refund will exclude shipping costs, and that exchanges are subject to availability. Replacements will be sent out at no extra charge.
If you have any queries please don’t hesitate to contact us at [email protected]
