COVID -19 UPDATE
Because of these exceptional circumstances orders will be mainly shipped on Sundays, therefore please allow up to ten days for your order (though most orders will be delivered sooner). Please consider this when placing an order. You will receive notification that your delivery has been dispatched by courier on hand delivered.
There will be no option for Next Day Delivery or Collection in Store during this time. And there will be a minimum spend of £100 to qualify for free postage due to the increase in cost of our courier service.
If your ordered goods are unsuitable please email us within 14 days of receipt to notify us of this so we can approve your return. Failure to do this may result us in not being able to accept the return. We will then notify you of the new returns address.We also understand that parcels may not be able to be returned as easily during this time that is why we must receive notification via email so we can extend this returns period for you if necessary. Please do remember that we are a small business.
We also regret that Gift Vouchers or Credit Notes can NOT be used online. Unfortunately the current system does not support this function and therefore they are for use in the boutique only. Of course we will extend any outstanding vouchers or credits, by the time closed, to allow you time to spend these at your leisure.
|UK Standard 2nd Class||2-5 working days||FREE (orders over £65)|
|UK Standard 1st Class||1-2 working days*||£5.95|
|Special Delivery||Next Working day*||£10.00|
|Europe Standard||3-5 working days**||£10.00|
|USA & Rest of World Standard||5-10 working days**||£15.00|
|Collect in Hertford Boutique||1-2 Hours||FREE|
|My Hermes Signed for (UK ONLY)||2-5 working days||£3.50|
*This is on orders placed Monday –Thursdays (before 3pm) and will be delivered before 1pm the next working day. Orders placed on Friday- Sunday will not be guaranteed next day delivery.
**There may be duty/import charges which you will be responsible for. Unfortunately we cannot pay these charges nor advise you on their cost.
All orders will be sent out via Royal Mail and My Hermes will require a signature upon delivery. If we receive your order before 3pm, Monday to Friday we will dispatch it the same day. If we receive your order after 3pm, we will try our very best to dispatch it that day, but during busy periods this may not be possible so orders will be dispatched the next day.
If you order after 3pm on a Friday, your goods will be dispatched the following Monday (excluding Bank Holidays). Next day delivery orders placed on a Friday before 3pm will arrive on or before the following Monday. Saturday delivery is not guaranteed. Any orders placed on a Bank Holiday will be delivered 2 working days later.
Order tracking is not available for Royal Mail deliveries, so please wait the full 5 working days for your delivery to arrive. Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt. We are unable to re-direct orders once they have been placed with us.
Whilst we will endeavor to ensure that this estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e. postal strike, extreme weather conditions). We are happy to deliver to a work or other chosen address given when placing order.
If you are local and would like to collect your item/s from The Women’s Society Boutique you may select this option at the checkout. Items can then be collected during store opening hours within 7 days of placing the order.
If you are unhappy with your purchase from womens-society.co.uk we will exchange or refund your purchase provided it is returned to us in a fully re-saleable condition, in it’s original packaging and with original and warning tags if returned within 14 days of receipt. All goods will be inspected on return. Please note that items returned worn, stained with perfume/deodorant or washed, or handled inappropriately, or returned outside of the 14 day returns period will not be accepted and will be returned to the customer at the customer’s expense. For hygiene reasons pierced earrings and cosmetics are non returnable unless faulty.
Please complete the Return Form included with your order and return it with the item(s). Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.
If you are returning an item please email us at [email protected] prior to returning an item. You will be responsible for the cost of returning the good to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that you send goods signed for and a proof of postage certificate is obtained when returning any part of your order.
If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product. We will only refund the delivery charge for sending the product to you if the product is damaged, faulty or does not match your order.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount. If we decide not to process any refund you will be contacted by our Customer Services department. Please not that exchanges may take up to 5 working days to dispatch upon receipt and refunds may take up to 14 days once approved.
Please be aware that the value of the refund will exclude shipping costs, and that exchanges are subject to availability. Replacements will be sent out at no extra charge.
Our returns address is The Women’s Society Boutique, 2 St Andrew Street, Hertford, Herts, SG14 1JA.
If you have any queries please don’t hesitate to contact us at [email protected]